The Wesfarmers Health Telehealth Code of Practice establishes a comprehensive framework for delivering safe, high-quality healthcare through digital platforms. Developed over two years of systematic implementation and refinement, this Code defines the clinical governance systems, safety protocols, and quality standards that underpin telehealth services delivered through InstantScripts.

Aligned with the National Safety and Quality Primary and Community Healthcare Standards, the Code addresses every aspect of telehealth delivery—from clinical appropriateness and medication safety to data security, practitioner credentialing and supervision and emergency escalation and transfer processes for deteriorating patients. It articulates clear expectations for practitioners, establishes robust patient safety systems, and ensures transparency in service delivery.

This framework represents Wesfarmers Health’s commitment to advancing telehealth as a safe, effective component of Australia’s healthcare system, providing assurance to patients, healthcare professionals, regulators, and industry stakeholders that digital healthcare meets the same rigorous standards as traditional face-to-face care. The Code serves as both an operational blueprint for clinical excellence and a benchmark for responsible telehealth practice across the sector.