Wesfarmers Health

InstantScripts reaches 3 million users and 10 million Health Services delivered

InstantScripts, Australia’s leading telehealth platform, has reached two significant milestones, serving three million individual users and delivering 10 million health services since launching in 2018.

The achievements reflect growing Australian demand for convenient, accessible healthcare solutions that fit into busy modern lives.

“These milestones represent more than numbers – they represent three million Australians who have embraced a more convenient way to manage their health,” said Ben McLean, Executive General Manager – Digital Health at InstantScripts.

“To have delivered 10 million health services since we began is a testament to our commitment to making healthcare more accessible and affordable for all Australians.”

InstantScripts is part of Wesfarmers Health, which acquired the platform in July 2024. It provides Australians with access to online consultations, prescriptions, pathology requests and medical certificates through a network of experienced Australian-registered doctors 24/7, removing traditional barriers to healthcare such as mobility, geography and after-hours access.

“Our network of over 300 doctors provides healthcare to patients whenever and wherever they need it,” says Dr Sarah Cavanagh, InstantScripts Chief Medical Officer.

“Behind every one of those 10 million services is a patient who needed care, and our job is to make sure that care meets the same clinical standards they’d expect from any qualified Australian doctor.”

InstantScripts is governed by the Wesfarmers Health Telehealth Code of Practice which establishes high industry standards, ensuring that telehealth services operate with excellence, integrity, and patient-centred care at their core.

InstantScripts is integrated with My Health Record, which means the service already complies with recently announced requirements for online prescribers to make available medicines-related information in the platform.

“InstantScripts was an early adopter in this space having integrated My Health Record into its telehealth platform in 2024,” says Dr Cavanagh. “This enables our patients and their doctors to access comprehensive medication and health information to support safe prescribing decisions.”

Representatives from InstantScripts’ clinical team will also attend a round table in Canberra this week to discuss telehealth standards.

Priceline Pharmacy announces new national partnership with Netball Australia

Priceline Pharmacy has announced a major new national partnership with Netball Australia, reinforcing its commitment to supporting the health and wellbeing of Australian women, families and local communities.

The two-year partnership starts in March 2026 and sees Priceline Pharmacy become the Official Pharmacy, Health and Beauty Partner of the Suncorp Super Netball League.

The collaboration brings together one of Australia’s most loved community pharmacy networks with the nation’s leading sport for women and girls.

Netball is the most played team sport for women and girls in Australia and holds one of the strongest female supporter bases of any sport (49%). Suncorp Super Netball is also the most attended women’s sporting league in the country, with a record-breaking 386k attendance figure for the 2025 season – providing Priceline Pharmacy with a powerful platform to connect directly with engaged fans.

Priceline Pharmacy’s General Manager Marketing Corrina Brazel said the partnership reflects Priceline Pharmacy’s commitment to supporting Australian women.
“Netball holds a unique place in Australian culture, uniting women and families from grassroots clubs to elite competition.

“As a pharmacy network with a long-standing commitment to women’s health, this partnership is a powerful proof point of the role we play in supporting women’s wellbeing at every stage of life. Exercise and staying active are fundamental to overall health, and by teaming up with Netball Australia we’re reinforcing that Priceline Pharmacy is a true destination for women’s health – both on and off the court.”

Netball Australia CEO Stacey West said “We are delighted to partner with Priceline Pharmacy, a brand that shares our deep commitment to empowering women and supporting healthy communities.

“Netball connects millions of Australians – players, members, volunteers and fans – and this partnership will enhance the experience of our community at every level of the game. Priceline Pharmacy’s deep connection to local communities and focus on empowering women makes them an ideal partner as we continue to grow the game at every level.”

The partnership will be activated across national and community touchpoints, including in-stadium and broadcast integrations, a series of netball and lifestyle clinics and activations instore and online.

Wesfarmers has announced two new strategic partnerships to accelerate AI adoption across the Group

The collaboration with Google Cloud will bring agentic AI solutions, including Gemini Enterprise, to thousands of team members across Wesfarmers retail and health businesses, supporting more responsive and personalised customer interactions. Read more here.

Wesfarmers has also entered a multi-year strategic partnership with Microsoft to scale AI and cloud technology across Bunnings, Kmart Group, Blackwoods, Priceline and the broader Group, driving improvements in customer experience, merchandising, supply chain and team productivity. Read more here.

These partnerships complement the work already underway across the Wesfarmers businesses and reflect their commitment to responsibly embed AI in ways that empower teams, strengthen businesses and enhance value for customers and shareholders.

Sisterhood Foundation welcomes two First Nations Australian led organisations to its charity partner portfolio

The Sisterhood Foundation has announced two new Charity Partners – Mura Kosker Sorority and the Darwin Aboriginal and Torres Strait Islander Women’s Shelters Indigenous Corporation (DAIWS) – marking the first time the Foundation has partnered with First Nations Australian owned and operated organisations.

The decision to appoint First Nations Charity Partners was supported by findings from the Women Deserve Better report, produced by the Foundation in partnership with Monash University in 2025. The research highlighted the need for greater focus on health issues linked to social determinants such as family violence and homelessness – challenges disproportionately faced by First Nations women and girls, and those in regional and remote communities. Funding for the two charities will focus on capability-building initiatives such as governance and systems strengthening, culturally grounded healing programs and leadership development.

Sisterhood Foundation Chair and Managing Director of Wesfarmers Health Emily Amos said, “The addition of Mura Kosker Sorority and DAIWS marks an important moment in the Foundation’s evolution and reflects our commitment to improving health and wellbeing outcomes for all women and girls in Australia.

“These partnerships recognise the importance of supporting organisations where solutions are led by communities, rooted in culture and shaped by lived experience. It is a first step towards helping address inequity and supporting better health outcomes for First Nations women and girls, particularly in regional and remote Australia.”

Since its inception in 2011, the Sisterhood Foundation has raised more than $13.7 million as part of its mission to hear, acknowledge and address the unique health issues impacting Australian women and girls. With the addition of Mura Kosker Sorority and DAIWS, the Foundation’s portfolio now includes 10 Charity Partners.

 

About Mura Kosker Sorority

Founded by women for women, Mura Kosker Sorority advocates for human rights and improves family and kinship wellbeing in the Torres Strait through tailored services and programs.

Their core service areas include integrated programs in family wellbeing and parenting support, domestic and family violence response and prevention, child safety delegated authority and cultural decision making, and leadership, education and women’s empowerment initiatives.

Chair of Mura Kosker Sorority Regina Turner said, “The Sisterhood Foundation’s investment in Mura Kosker Sorority represents far more than a financial contribution – it is a commitment to the wellbeing, safety and empowerment of women and families across the Torres Strait.

“This partnership strengthens our capacity to deliver essential programs that uphold cultural integrity, build family resilience and provide life-changing support to those who rely on our services. This funding enables us to grow and develop our organisation, allowing us to enhance the quality and accessibility of our programs.”

 

About the Darwin Aboriginal and Torres Strait Islander Women’s Shelters (DAIWS)

DAIWS provides safe and culturally competent services to women and children who are victims/survivors of domestic, family and sexual violence across the Darwin region including the surrounding remote communities of the Northern Territory, and across the Kimberley region of WA.

DAIWS General Manager Regina Bennett said, “We are honoured to be entering this partnership with The Sisterhood Foundation.

“The partnership will strengthen DAIWS relationship with victim survivors of domestic family and sexual violence, not only for the women and children we support today, but for generations to come.

“The investment into culturally appropriate healing programs, leadership and updated client technology systems will be a huge benefit to our service.”

 

Wesfarmers Health welcomes patient safety initiatives for digital health

Wesfarmers Health has welcomed the Minister for Health and Ageing’s announcement that safety standards for telehealth services will be bolstered through requirements to use My Health Record, as well as through the design and development of a National Medicines Record.

Dr Sarah Cavanagh, Chief Medical Officer for Wesfarmers Health’s telehealth provider InstantScripts said telehealth is an accessible and popular method of healthcare for Australians, and the focus on medicine visibility will provide patients with further confidence in its quality and safety.

“InstantScripts is an early adopter in this space having integrated My Health Record into its telehealth platform in 2024. This enables our patients and their doctors to access comprehensive medication and health information to support safe prescribing decisions.

“The ability of our patients and doctors to use My Health Record is part of our broader commitment to clinical governance, including our Telehealth Code of Practice, which sets the standard for delivery of high-quality digital healthcare.

“InstantScripts is committed to working with government and other stakeholders to enable genuine interoperability across all prescribing settings – digital and traditional – to truly enhance patient safety while maintaining appropriate privacy protections and high standards of clinical governance,” Dr Cavanagh said.

Priceline Pharmacy stores are not closing

In December 2025, API (a Wesfarmers Health company), took the difficult decision to appoint receivers and administrators to 56 pharmacies within the Infinity Pharmacy Group (Infinity) following a significant deterioration of its financial position.

Infinity operates 92 pharmacies – 72 of which are Priceline Pharmacies – under individual franchise agreements with API. These stores have been owned and operated by Infinity-aligned pharmacist owners.

The appointment of receivers and administrators was taken to stabilise these pharmacy businesses, enabling their continued operation, delivery of community pharmacy services, and payment of team members and suppliers. These pharmacies continue to trade as usual and are not at risk of closing because it is the Infinity Pharmacy Group as a company that is affected by the receivers and administrators’ appointment.

Some media have reported that these Priceline Pharmacies are at risk of closure – nothing could be further from the truth.

Following escalating financial difficulties experienced by Infinity, the appointment of receivers and administrators remained the only responsible path to ensure these stores continue to operate and service their local communities.

Following stabilisation of these businesses, the administrators are now seeking expressions of interest from new pharmacist owners for these stores which will put them on a sustainable platform for the future.

Priceline Pharmacy celebrates 10 years of media event The Beauty Prescription Live

The OG beauty showcase event saw guests interact with the retailer’s breadth of beauty & wellness brands, as well as experiencing beauty-led retailer, atomica.

Priceline Pharmacy’s health and beauty credentials were on show at the retailer’s recent Beauty Prescription Live event, with more than 250 guests exploring the multiple-room experience which featured 61 brands that provided product knowledge, brand stories, interactive elements and product samples.

Of the 61 brands, 20 brands were exclusive to Priceline Pharmacy, 13 stands featured founder-led brands and 11 brands were introduced to guests in a separate atomica room.

Highlights included Made by Mitchell, Bouf, the breakout hack, Bronte, Urban Jungle, Daily Skincare, UKLash, Conserving Beauty and Priceline Pharmacy’s own beauty accessories brand iLLI – which recently scooped two awards for its aesthetic package design including ‘Best visual identity’ and ‘Best creative strategy’.

Joining media and content creators were also some of Priceline Pharmacy’s most loyal customers – its Sister Club Pink Diamond members. The brand ran a competition to win a trip to Sydney with more than 1100 Pink Diamond members entering, with 20 eventually selected from across Australia to attend the pink carpet event.

Also featured at the event was Priceline Pharmacy’s Anything Menopause program – an Australian first health initiative – with Chief Pharmacist Melissa Gannon on hand to talk through the in-store services and curated product range available to consumers.

Wesfarmers Health’s Chief Customer Officer Richard Pearson said, “It was fantastic to see our Anything Menopause program resonate so well with guests. There was so much positivity about what we’re doing to promote and normalise perimenopause and menopause awareness; seeing this engagement made me extremely proud of the work we’re doing in Priceline Pharmacy stores.”

Richard added, “We know that value is still top of mind for consumers and we are doing so much for our almost 10 million Sister Club members to reward and recognise them. At this year’s event we took it one step further by hosting 20 of our most loyal customers to this money-can’t-buy experience.”

Wesfarmers Health’s beauty-led retail offer – atomica – was also featured at the event. With six pilot stores in market across NSW (Castle Towers), Victoria (Chadstone, Doncaster, Chirnside Park and Geelong) and WA (Ocean Keys) this event provided the opportunity to showcase the retailer’s differentiation in the market. The event saw media and content creators engage with product brands available at the beauty retailer including Skoop, Aesthetics Rx, Medicube, Mermade Hair, SSAINT, TIRTIR and Vida Glow.

All Beauty Prescription LIVE guests received a limited-edition, reusable, sustainable, pink trolley to take their samples home. Over the years, the Priceline Pharmacy trolley has become an iconic feature in its own right – and this time trolley was juxtaposed at its new Campbell’s store space amongst fellow icons of Sydney’s Opera House and Harbour Bridge.

1 in 9 adult Australians are at elevated risk of heart disease and 1 in 6 teens vape, reveals Wesfarmers Health: Australia’s Health Index 2025

New data from 3.6 million health checks highlights rising obesity, diabetes risk, and smoking and vaping trends, alongside improvements in key health areas.

Australians are seeing some positive improvements in key health measures, but serious cardiometabolic risks persist, according to the Wesfarmers Health: Australia’s Health Index 2025. One in 9 (12%) adult Australians live with an elevated risk of heart disease, as obesity continues to rise and vaping among young Australians is at alarming levels.

Now in its second year, the Index draws on de-identified data from 3.6 million health checks from 2.4 million Australians to provide the most comprehensive, real-time view of Australia’s cardiometabolic health. For the first time, the report includes data on vaping and e-cigarettes, along with pharmaceutical wholesale data that highlights increased demand for GLP-1 drugs used in weight loss and diabetes.

Key findings of the Wesfarmers Health: Australia’s Health Index 2025

  • Australia’s 2025 Index score is 107, compared to 92 last year, which represents an improvement in the number of Australians with more than one cardiometabolic risk factor.
  • Despite the strongest health gains since the COVID pandemic, more than 1 in 9 (12%) adult Australians live with multiple risk factors for heart disease.
  • Obesity is increasing, especially among men, with 3 in 10 (3.2 million) affected.
  • 872,000 Australians will likely develop type 2 diabetes in the next 5 years.
  • Almost 3 in 5 (58%) Australians haven’t had their blood pressure tested in the past 12 months.
  • 2 in 3 (66%) Australians who vape daily also smoke cigarettes daily, indicating vaping isn’t replacing smoking — people are doing both.
  • Nearly 1 in 6 young Australians (aged 16–19) now vape every day.

Wesfarmers Health Managing Director Emily Amos said, “The 2025 Index highlights both progress and ongoing challenges for Australians’ health. While we’re seeing encouraging improvements in some areas, rising obesity, diabetes risk, and vaping among young people show there’s still more work to do.

“Using machine-measured health metrics, a geographic lens and the capacity to provide predictive ‘over-the-horizon’ views of cardiometabolic health, the Index offers valuable insight into where in Australia the risks are most concentrated, and where action can make the greatest difference.”

Wesfarmers Health pharmacist Amy Jones added, “Knowing your numbers is the first step to preventing serious health conditions. A SiSU Health Station check is free, self-service, accessible and take 5 minutes – making it quick and easy for Australians to check their blood pressure, weight, diabetes risk and more.  Having regular checks enables Australians to track their health over time and take action if needed.”

The Index tracks changes in multiple cardiometabolic risk factor rates against a 2018, pre-COVID baseline of 100. The odds of having two or more cardiometabolic risk factors (obesity, high blood pressure, diabetes and daily smoking) forms the overall Index score. Australia’s 2025 Index score is 107, compared to 92 last year, which shows the number of Australians with multiple risk factors has fallen. This shows meaningful progress against the pre-COVID baseline of 100, however key risks remain.

How the States and Territories stack up

  • The Australian Capital Territory is the healthiest state or territory, with an Index score of 134, compared to the national average of 107. The nation’s capital also showed the strongest health improvements on last year, increasing by 23 points — from 111 to 134.
  • While recording a small health improvement from last year, Tasmania remains the most at-risk state or territory, with a score of 74, compared to the national average of 107, and the highest rates of obesity and hypertension.
  • Western Australia has a score of 121, followed by Victoria on 113, New South Wales on 109, South Australia on 99 and Queensland on 97.
  • More Queenslanders smoke and vape than in any other state or territory, with 13.3% smoking daily and 8.2% vaping daily.
  • South Australia, on the other hand, has the lowest vaping rate in the country (4.5%) and second-lowest smoking rate (9.7%), after the ACT (8.3%).

Directly aligned with Wesfarmers Health’s mission to make health, beauty and wellness experiences simpler, more affordable and easier to access, the data comes from SiSU Health Station checks, widely available at Priceline Pharmacies and Priceline stores across the country. The health checks are a free, self-service tool and take as little as five minutes to complete.

The Wesfarmers Health: Australia’s Health Index 2025 is available here.

Australia faces a menopause knowledge crisis, new research reveals

Almost 1.2 million Aussie women say they know more about changing a tyre than menopause, while two in five (40%) women currently experiencing perimenopause or menopause say they don’t understand what’s happening to their bodies.

New research from Priceline Pharmacy has uncovered a widespread menopause knowledge gap in Australia with only one in three Australians (31%) confident in recognising its symptoms and health impacts — despite millions living through it.

The research, conducted by YouGov, found that despite affecting half the population, menopause remains taboo. Two in five (40%) women currently experiencing perimenopause or menopause don’t feel confident in understanding what’s happening to their bodies. Almost 1.2 million (1.181 million) women say they know more about changing a tyre and 1.7 million know more about football than perimenopause and menopause.

Key findings from Priceline Pharmacy’s research include:

  • Australians are largely in the dark when it comes to menopause and perimenopause.
    • Just 31% of Australians feel confident in their understanding of menopause, symptoms and health impacts.
    • Two in five (40%) women say they lack confidence around menopause, with 11% feeling no confidence whatsoever.
  • Why? Because we’re not being taught.
    • Half (50%) of Australians say they haven’t been taught about menopause or don’t know who or where to turn to for support.
    • Only 37% of Australian women could confidently explain to someone the difference between perimenopause and menopause.
  • Symptoms are widely misunderstood.
    • On average, Australians can name just 7 of 34 symptoms.
    • One in six (17%) Australians can’t name a single menopause symptom.
    • Many confuse menopausal symptoms such as symptoms such as hot flushes, mood swings, fatigue, or brain fog, with stress (40%), poor sleep/lifestyle (31%) or mental health issues (31%).
    • One in three (32%) women are unable to link common symptoms to menopause
  • People don’t know where to turn to for help.
    • Half (51%) of women currently experiencing perimenopause or menopause have kept their experience private or avoid discussing it with others, including family, friends and even a healthcare professional.
    • Three in five (59%) Australians either don’t know who or where to go for information about menopause or its symptoms, or wish they had more information or guidance on how to support someone going through it.

Addressing the knowledge gap

Priceline Pharmacy has launched Anything Menopause — an Australian-first initiative delivering expert training for Priceline Pharmacists and Pharmacy Assistants in partnership with Jean Hailes for Women’s Health.

The program ensures every woman, or anyone supporting her, can walk into Priceline Pharmacy and get trusted advice, recommended products and free health checks. Women and their families can also access an online education hub for further information, advice and support.

“Despite being a major health transition impacting half the global population, menopause is still shrouded in silence, stigma and lack of information or misinformation,” said Mel Gannon, Priceline Pharmacy Head of Pharmacy Services.

“We’re thrilled to be providing more accessible support for Australian women going through menopause – whether that’s through expert advice, tailored product recommendations or simply creating a space where they feel seen and supported,” she said.

The partnership with Jean Hailes has also delivered additional menopause training for GPs via Priceline Pharmacy’s sister company InstantScripts. The service offers online consultations with female doctors to provide tailored treatment plans and ongoing support from the same doctor, ensuring continuity of care for women navigating this life stage.

“It’s so important that women feel prepared, not scared, about menopause,” said Dr Sarah White, CEO Jean Hailes for Women’s Health. “Jean Hailes has led menopause education in Australia for more than 30 years, and our partnership with Priceline Pharmacy will ensure this information reaches millions more women as they enter and navigate menopause.

“Access to evidence-based health information is essential for empowering women to thrive in menopause and beyond, and we’re excited to partner with Priceline Pharmacy to deliver that information to women in their communities.”

In-store SiSU Health Stations at Priceline Pharmacies will now also feature menopause-specific support, recognising the increased risk of heart disease and other key health factors at this life stage. To find out more, visit priceline.com.au/anything-menopause

Wesfarmers Health opens new Fulfilment Centre in Brisbane

Wesfarmers Health’s Brisbane Fulfilment Centre is opened officially by Hon Dr Jim Chalmers MP (L-R: Steve Cleaver, Rowan Holzberger, Kay Robinson, Jim Chalmers, Doug Swan).
From left: General Manager Supply Chain Steve Cleaver, Candidate for Forde Rowan Holzberger, Fulfilment Centre Manager Kay Robinson, Hon Dr Jim Chalmers MP, Executive General Manager, Wholesale & Pharmacy Services Doug Swan

Wesfarmers Health has celebrated its new state-of-the-art Fulfilment Centre in Brisbane, with Federal Treasurer and Member for Rankin Hon Dr Jim Chalmers MP officially opening the site in Berrinba on Tuesday.

The Brisbane Fulfilment Centre will process and distribute over one million units of PBS medicines and other items to community pharmacies in Queensland and beyond every week. Designed with efficiency and sustainability in mind, the site features cutting-edge warehouse technology and operates on 100% renewable energy.

Doug Swan, the Executive General Manager of Wesfarmers Health’s Wholesale and Pharmacy Services business, API, said the new Fulfilment Centre is a major investment to support more accessible and affordable health care for Australian patients.

“Access to medicines is unique in the Australian health system because those living in regional and remote areas receive exactly the same service, at the same price, as those in big cities.

“We’re proud to open this new facility that will ensure community pharmacies from Coffs Harbour to Weipa and inland to Mount Isa can provide their patients with the essential medicines they need within 24-hours of ordering them.

Surrounded by team members at the Berrinba facility, Treasurer Jim Chalmers said the Albanese Government was investing in cheaper medicines and continuity of supply for the benefit of patients across Australia.

“It’s centres like these that ensure vital medicines get where they’re needed quickly right across Queensland and the country.

“Ensuring Australians have access to cheaper medicines is one of the most important ways the Albanese Government is helping people with the cost of living.”

Hon Dr Jim Chalmers MP discusses the new facility with General Manager Supply Chain Steve Cleaver, and Executive General Manager, Wholesale & Pharmacy Services Doug Swan.