Wesfarmers Health

Wesfarmers has announced two new strategic partnerships to accelerate AI adoption across the Group

The collaboration with Google Cloud will bring agentic AI solutions, including Gemini Enterprise, to thousands of team members across Wesfarmers retail and health businesses, supporting more responsive and personalised customer interactions. Read more here.

Wesfarmers has also entered a multi-year strategic partnership with Microsoft to scale AI and cloud technology across Bunnings, Kmart Group, Blackwoods, Priceline and the broader Group, driving improvements in customer experience, merchandising, supply chain and team productivity. Read more here.

These partnerships complement the work already underway across the Wesfarmers businesses and reflect their commitment to responsibly embed AI in ways that empower teams, strengthen businesses and enhance value for customers and shareholders.

Wesfarmers Health welcomes patient safety initiatives for digital health

Wesfarmers Health has welcomed the Minister for Health and Ageing’s announcement that safety standards for telehealth services will be bolstered through requirements to use My Health Record, as well as through the design and development of a National Medicines Record.

Dr Sarah Cavanagh, Chief Medical Officer for Wesfarmers Health’s telehealth provider InstantScripts said telehealth is an accessible and popular method of healthcare for Australians, and the focus on medicine visibility will provide patients with further confidence in its quality and safety.

“InstantScripts is an early adopter in this space having integrated My Health Record into its telehealth platform in 2024. This enables our patients and their doctors to access comprehensive medication and health information to support safe prescribing decisions.

“The ability of our patients and doctors to use My Health Record is part of our broader commitment to clinical governance, including our Telehealth Code of Practice, which sets the standard for delivery of high-quality digital healthcare.

“InstantScripts is committed to working with government and other stakeholders to enable genuine interoperability across all prescribing settings – digital and traditional – to truly enhance patient safety while maintaining appropriate privacy protections and high standards of clinical governance,” Dr Cavanagh said.

Priceline Pharmacy stores are not closing

In December 2025, API (a Wesfarmers Health company), took the difficult decision to appoint receivers and administrators to 56 pharmacies within the Infinity Pharmacy Group (Infinity) following a significant deterioration of its financial position.

Infinity operates 92 pharmacies – 72 of which are Priceline Pharmacies – under individual franchise agreements with API. These stores have been owned and operated by Infinity-aligned pharmacist owners.

The appointment of receivers and administrators was taken to stabilise these pharmacy businesses, enabling their continued operation, delivery of community pharmacy services, and payment of team members and suppliers. These pharmacies continue to trade as usual and are not at risk of closing because it is the Infinity Pharmacy Group as a company that is affected by the receivers and administrators’ appointment.

Some media have reported that these Priceline Pharmacies are at risk of closure – nothing could be further from the truth.

Following escalating financial difficulties experienced by Infinity, the appointment of receivers and administrators remained the only responsible path to ensure these stores continue to operate and service their local communities.

Following stabilisation of these businesses, the administrators are now seeking expressions of interest from new pharmacist owners for these stores which will put them on a sustainable platform for the future.

Priceline Pharmacy celebrates 10 years of media event The Beauty Prescription Live

The OG beauty showcase event saw guests interact with the retailer’s breadth of beauty & wellness brands, as well as experiencing beauty-led retailer, atomica.

Priceline Pharmacy’s health and beauty credentials were on show at the retailer’s recent Beauty Prescription Live event, with more than 250 guests exploring the multiple-room experience which featured 61 brands that provided product knowledge, brand stories, interactive elements and product samples.

Of the 61 brands, 20 brands were exclusive to Priceline Pharmacy, 13 stands featured founder-led brands and 11 brands were introduced to guests in a separate atomica room.

Highlights included Made by Mitchell, Bouf, the breakout hack, Bronte, Urban Jungle, Daily Skincare, UKLash, Conserving Beauty and Priceline Pharmacy’s own beauty accessories brand iLLI – which recently scooped two awards for its aesthetic package design including ‘Best visual identity’ and ‘Best creative strategy’.

Joining media and content creators were also some of Priceline Pharmacy’s most loyal customers – its Sister Club Pink Diamond members. The brand ran a competition to win a trip to Sydney with more than 1100 Pink Diamond members entering, with 20 eventually selected from across Australia to attend the pink carpet event.

Also featured at the event was Priceline Pharmacy’s Anything Menopause program – an Australian first health initiative – with Chief Pharmacist Melissa Gannon on hand to talk through the in-store services and curated product range available to consumers.

Wesfarmers Health’s Chief Customer Officer Richard Pearson said, “It was fantastic to see our Anything Menopause program resonate so well with guests. There was so much positivity about what we’re doing to promote and normalise perimenopause and menopause awareness; seeing this engagement made me extremely proud of the work we’re doing in Priceline Pharmacy stores.”

Richard added, “We know that value is still top of mind for consumers and we are doing so much for our almost 10 million Sister Club members to reward and recognise them. At this year’s event we took it one step further by hosting 20 of our most loyal customers to this money-can’t-buy experience.”

Wesfarmers Health’s beauty-led retail offer – atomica – was also featured at the event. With six pilot stores in market across NSW (Castle Towers), Victoria (Chadstone, Doncaster, Chirnside Park and Geelong) and WA (Ocean Keys) this event provided the opportunity to showcase the retailer’s differentiation in the market. The event saw media and content creators engage with product brands available at the beauty retailer including Skoop, Aesthetics Rx, Medicube, Mermade Hair, SSAINT, TIRTIR and Vida Glow.

All Beauty Prescription LIVE guests received a limited-edition, reusable, sustainable, pink trolley to take their samples home. Over the years, the Priceline Pharmacy trolley has become an iconic feature in its own right – and this time trolley was juxtaposed at its new Campbell’s store space amongst fellow icons of Sydney’s Opera House and Harbour Bridge.

1 in 9 adult Australians are at elevated risk of heart disease and 1 in 6 teens vape, reveals Wesfarmers Health: Australia’s Health Index 2025

New data from 3.6 million health checks highlights rising obesity, diabetes risk, and smoking and vaping trends, alongside improvements in key health areas.

Australians are seeing some positive improvements in key health measures, but serious cardiometabolic risks persist, according to the Wesfarmers Health: Australia’s Health Index 2025. One in 9 (12%) adult Australians live with an elevated risk of heart disease, as obesity continues to rise and vaping among young Australians is at alarming levels.

Now in its second year, the Index draws on de-identified data from 3.6 million health checks from 2.4 million Australians to provide the most comprehensive, real-time view of Australia’s cardiometabolic health. For the first time, the report includes data on vaping and e-cigarettes, along with pharmaceutical wholesale data that highlights increased demand for GLP-1 drugs used in weight loss and diabetes.

Key findings of the Wesfarmers Health: Australia’s Health Index 2025

  • Australia’s 2025 Index score is 107, compared to 92 last year, which represents an improvement in the number of Australians with more than one cardiometabolic risk factor.
  • Despite the strongest health gains since the COVID pandemic, more than 1 in 9 (12%) adult Australians live with multiple risk factors for heart disease.
  • Obesity is increasing, especially among men, with 3 in 10 (3.2 million) affected.
  • 872,000 Australians will likely develop type 2 diabetes in the next 5 years.
  • Almost 3 in 5 (58%) Australians haven’t had their blood pressure tested in the past 12 months.
  • 2 in 3 (66%) Australians who vape daily also smoke cigarettes daily, indicating vaping isn’t replacing smoking — people are doing both.
  • Nearly 1 in 6 young Australians (aged 16–19) now vape every day.

Wesfarmers Health Managing Director Emily Amos said, “The 2025 Index highlights both progress and ongoing challenges for Australians’ health. While we’re seeing encouraging improvements in some areas, rising obesity, diabetes risk, and vaping among young people show there’s still more work to do.

“Using machine-measured health metrics, a geographic lens and the capacity to provide predictive ‘over-the-horizon’ views of cardiometabolic health, the Index offers valuable insight into where in Australia the risks are most concentrated, and where action can make the greatest difference.”

Wesfarmers Health pharmacist Amy Jones added, “Knowing your numbers is the first step to preventing serious health conditions. A SiSU Health Station check is free, self-service, accessible and take 5 minutes – making it quick and easy for Australians to check their blood pressure, weight, diabetes risk and more.  Having regular checks enables Australians to track their health over time and take action if needed.”

The Index tracks changes in multiple cardiometabolic risk factor rates against a 2018, pre-COVID baseline of 100. The odds of having two or more cardiometabolic risk factors (obesity, high blood pressure, diabetes and daily smoking) forms the overall Index score. Australia’s 2025 Index score is 107, compared to 92 last year, which shows the number of Australians with multiple risk factors has fallen. This shows meaningful progress against the pre-COVID baseline of 100, however key risks remain.

How the States and Territories stack up

  • The Australian Capital Territory is the healthiest state or territory, with an Index score of 134, compared to the national average of 107. The nation’s capital also showed the strongest health improvements on last year, increasing by 23 points — from 111 to 134.
  • While recording a small health improvement from last year, Tasmania remains the most at-risk state or territory, with a score of 74, compared to the national average of 107, and the highest rates of obesity and hypertension.
  • Western Australia has a score of 121, followed by Victoria on 113, New South Wales on 109, South Australia on 99 and Queensland on 97.
  • More Queenslanders smoke and vape than in any other state or territory, with 13.3% smoking daily and 8.2% vaping daily.
  • South Australia, on the other hand, has the lowest vaping rate in the country (4.5%) and second-lowest smoking rate (9.7%), after the ACT (8.3%).

Directly aligned with Wesfarmers Health’s mission to make health, beauty and wellness experiences simpler, more affordable and easier to access, the data comes from SiSU Health Station checks, widely available at Priceline Pharmacies and Priceline stores across the country. The health checks are a free, self-service tool and take as little as five minutes to complete.

The Wesfarmers Health: Australia’s Health Index 2025 is available here.

Wesfarmers Health opens new Fulfilment Centre in Brisbane

Wesfarmers Health’s Brisbane Fulfilment Centre is opened officially by Hon Dr Jim Chalmers MP (L-R: Steve Cleaver, Rowan Holzberger, Kay Robinson, Jim Chalmers, Doug Swan).
From left: General Manager Supply Chain Steve Cleaver, Candidate for Forde Rowan Holzberger, Fulfilment Centre Manager Kay Robinson, Hon Dr Jim Chalmers MP, Executive General Manager, Wholesale & Pharmacy Services Doug Swan

Wesfarmers Health has celebrated its new state-of-the-art Fulfilment Centre in Brisbane, with Federal Treasurer and Member for Rankin Hon Dr Jim Chalmers MP officially opening the site in Berrinba on Tuesday.

The Brisbane Fulfilment Centre will process and distribute over one million units of PBS medicines and other items to community pharmacies in Queensland and beyond every week. Designed with efficiency and sustainability in mind, the site features cutting-edge warehouse technology and operates on 100% renewable energy.

Doug Swan, the Executive General Manager of Wesfarmers Health’s Wholesale and Pharmacy Services business, API, said the new Fulfilment Centre is a major investment to support more accessible and affordable health care for Australian patients.

“Access to medicines is unique in the Australian health system because those living in regional and remote areas receive exactly the same service, at the same price, as those in big cities.

“We’re proud to open this new facility that will ensure community pharmacies from Coffs Harbour to Weipa and inland to Mount Isa can provide their patients with the essential medicines they need within 24-hours of ordering them.

Surrounded by team members at the Berrinba facility, Treasurer Jim Chalmers said the Albanese Government was investing in cheaper medicines and continuity of supply for the benefit of patients across Australia.

“It’s centres like these that ensure vital medicines get where they’re needed quickly right across Queensland and the country.

“Ensuring Australians have access to cheaper medicines is one of the most important ways the Albanese Government is helping people with the cost of living.”

Hon Dr Jim Chalmers MP discusses the new facility with General Manager Supply Chain Steve Cleaver, and Executive General Manager, Wholesale & Pharmacy Services Doug Swan.

Wellness industry leader and innovator to launch in 460 Priceline stores

Co-founded by Sally Obermeder and Maha Corbett, SWIISH’s wellness range will be available in Priceline stores nationally from November 2023. This partnership will see the brand roll-out in 460 Priceline stores nationally making it the brand’s largest retailer launch to date.

The launch into Priceline is a defining moment for the brand’s direction, and cements the brand’s commitment to provide accessibility for consumers. SWIISH have created a loyal and dedicated customer base who are aligned with the SWIISH and PRICELINE values of placing wellbeing at the forefront.

“Priceline has always been our #1 retail partner of choice, sharing our commitment to supporting Australians with their health. We are so excited for this partnership,” said Sally Obermeder.

SWIISH products use only the highest-grade ingredients with no shortcuts, no preservatives, no cheap fillers and no nasties. The supplements are carefully created, scientifically formulated and renowned for their efficacy.

“The ingestible beauty category is seeing huge growth, as consumers discover the power of supplements and how effective they are in supercharging wellness,” said Maha Corbett.

With key supplements formulated to improve skin glow, hair growth, gut health, sleep, metabolism and energy levels the range is designed to enable you to seize each day with a glowing healthy confidence.

Priceline Pharmacy Kippa-Ring wins Store of the Year

Priceline Pharmacy Kippa-Ring has been crowned Priceline Pharmacy’s Store of the Year for 2022 out of more than 470 stores around Australia.

The award recognises the Queensland store’s commercial results, exceptional customer service and participation in brand programs and initiatives, including its support for Priceline’s charity program the Priceline Sisterhood Foundation.

Priceline Pharmacy Kippa-Ring are passionate about health services, vaccinations, and their community. The store’s rich history began with Jane Wilson opening her small community pharmacy over 50 years ago, with her daughter and now Business Manager Jane Twist joining the ranks once she was of age. Following in their mother and grandmother’s footsteps, Matilda and Andrew Twist completed their pharmacy studies and became Franchise Partners in 2017. Jane, Andrew, Matilda and their team provide an environment that feels like family for the store team members and their customers.

Priceline Pharmacy General Manager Andrew Vidler says, “Recognising our top performing teams and announcing the store in our network who most embodies our brand values is one of the most special parts of my job. Priceline Pharmacy Kippa-Ring has made a name for itself in the Moreton Bay region with customers travelling from afar knowing they’ll receive a level of personalised service and care they simply can’t find anywhere else. With a Net Promoter Score of 95%, it’s clear they’re focussed on delivering customers an unforgettable experience any time they walk through the door.

This is Kippa-Ring’s third time winning the award – a clear demonstration of the store’s ongoing commitment to excellence and their community.”

National Retail Manager of the Year was awarded to Teneal Morgan from Priceline Pharmacy Bundaberg, Qld, whose exceptional leadership skills drive a culture of high performance, and support for her team were equally outstanding.

Amy Gall from Priceline Pharmacy Woonona, NSW, was awarded national Pharmacist of the Year out of over 1,400 Priceline Pharmacists around the country. This is Amy’s second time on the podium in as many years, with Woonona taking out the national Store of the Year award last year. Amy’s calm, personal and professional care has fostered a true sense of community with her customers and her team.

Xanthe Panella from Priceline Pharmacy Shellharbour, NSW, was awarded national Beauty Advisor of the Year. Since starting her career at Priceline over 10 years ago, Xanthe has grown the beauty services offering at Priceline Pharmacy Shellharbour and is booked out for makeup applications most days. She is passionate about product knowledge which she loves to share with both customers and her wider team.

All winners were announced on Thursday 8 June at Priceline Pharmacy’s National Franchise Conference, held in Singapore. Other finalists for Store of the Year included Priceline Pharmacy Morisset, NSW; Priceline Pharmacy Firle, SA; and Priceline Pharmacy Highpoint, Vic.

Winners

  • Store of the Year – Priceline Pharmacy Kippa-Ring, Qld
  • Retail Manager of the Year – Teneal Morgan, Priceline Pharmacy Dapto, NSW
  • Pharmacist of the Year – Amy Gall, Priceline Pharmacy Woonona, NSW
  • Beauty Advisor of the Year – Xanthe Panella, Priceline Pharmacy Shellharbour
  • Online Store of the Year – Priceline Pharmacy Morisset, NSW
  • Sales Achievement – Priceline Pharmacy North Lakes, Qld
  • Real, Classic Care Award – Priceline Pharmacy Bungendore, Qld
  • Sister Club Award- Priceline Pharmacy Yass, NSW
  • Pink Diamond Award- Kristy Paterson, Priceline Pharmacy Lismore, NSW
  • Pharmacy Business Leader of the Year – Lina Hannawe, NSW
  • Sisterhood Vitality Award – Priceline Pharmacy Riverlink Qld