Wesfarmers Health

Australia faces a menopause knowledge crisis, new research reveals

Almost 1.2 million Aussie women say they know more about changing a tyre than menopause, while two in five (40%) women currently experiencing perimenopause or menopause say they don’t understand what’s happening to their bodies.

New research from Priceline Pharmacy has uncovered a widespread menopause knowledge gap in Australia with only one in three Australians (31%) confident in recognising its symptoms and health impacts — despite millions living through it.

The research, conducted by YouGov, found that despite affecting half the population, menopause remains taboo. Two in five (40%) women currently experiencing perimenopause or menopause don’t feel confident in understanding what’s happening to their bodies. Almost 1.2 million (1.181 million) women say they know more about changing a tyre and 1.7 million know more about football than perimenopause and menopause.

Key findings from Priceline Pharmacy’s research include:

  • Australians are largely in the dark when it comes to menopause and perimenopause.
    • Just 31% of Australians feel confident in their understanding of menopause, symptoms and health impacts.
    • Two in five (40%) women say they lack confidence around menopause, with 11% feeling no confidence whatsoever.
  • Why? Because we’re not being taught.
    • Half (50%) of Australians say they haven’t been taught about menopause or don’t know who or where to turn to for support.
    • Only 37% of Australian women could confidently explain to someone the difference between perimenopause and menopause.
  • Symptoms are widely misunderstood.
    • On average, Australians can name just 7 of 34 symptoms.
    • One in six (17%) Australians can’t name a single menopause symptom.
    • Many confuse menopausal symptoms such as symptoms such as hot flushes, mood swings, fatigue, or brain fog, with stress (40%), poor sleep/lifestyle (31%) or mental health issues (31%).
    • One in three (32%) women are unable to link common symptoms to menopause
  • People don’t know where to turn to for help.
    • Half (51%) of women currently experiencing perimenopause or menopause have kept their experience private or avoid discussing it with others, including family, friends and even a healthcare professional.
    • Three in five (59%) Australians either don’t know who or where to go for information about menopause or its symptoms, or wish they had more information or guidance on how to support someone going through it.

Addressing the knowledge gap

Priceline Pharmacy has launched Anything Menopause — an Australian-first initiative delivering expert training for Priceline Pharmacists and Pharmacy Assistants in partnership with Jean Hailes for Women’s Health.

The program ensures every woman, or anyone supporting her, can walk into Priceline Pharmacy and get trusted advice, recommended products and free health checks. Women and their families can also access an online education hub for further information, advice and support.

“Despite being a major health transition impacting half the global population, menopause is still shrouded in silence, stigma and lack of information or misinformation,” said Mel Gannon, Priceline Pharmacy Head of Pharmacy Services.

“We’re thrilled to be providing more accessible support for Australian women going through menopause – whether that’s through expert advice, tailored product recommendations or simply creating a space where they feel seen and supported,” she said.

The partnership with Jean Hailes has also delivered additional menopause training for GPs via Priceline Pharmacy’s sister company InstantScripts. The service offers online consultations with female doctors to provide tailored treatment plans and ongoing support from the same doctor, ensuring continuity of care for women navigating this life stage.

“It’s so important that women feel prepared, not scared, about menopause,” said Dr Sarah White, CEO Jean Hailes for Women’s Health. “Jean Hailes has led menopause education in Australia for more than 30 years, and our partnership with Priceline Pharmacy will ensure this information reaches millions more women as they enter and navigate menopause.

“Access to evidence-based health information is essential for empowering women to thrive in menopause and beyond, and we’re excited to partner with Priceline Pharmacy to deliver that information to women in their communities.”

In-store SiSU Health Stations at Priceline Pharmacies will now also feature menopause-specific support, recognising the increased risk of heart disease and other key health factors at this life stage. To find out more, visit priceline.com.au/anything-menopause

Unique Health-Tech Partnership Delivers a Milestone in Preventative Health

A unique collaboration between public and private health-tech innovators and health organisations, which conducted free health checks at the 2024 Boxing Day Test at the MCG, has highlighted a concerning prevalence of undiagnosed risk factors for heart disease, diabetes, and obesity.

More than 13,000 cricket fans were screened for blood pressure, cholesterol, blood sugar (Hba1c), body mass index, and diabetes risk between 26 and 29 December 2024, as a part of a project to honour the legacy of the late Shane Warne. This was the country’s largest ever health screening event.

The health checks were conducted as part of a partnership between the Shane Warne Legacy, the Victorian
Government and Cricket Australia using SiSU Health’s self-serve stations and finger-prick diabetes (HbA1c) and cholesterol checks supported by on-site clinicians. Free Shane Warne Legacy Health Checks are supported by a broader group of organisations dedicated to health innovation and preventative health care including non-profit private health insurer, Latrobe Health Services, Diabetes Australia and Novo Nordisk.     

Participants had an average age of 41, a critical window for identifying risk factors before they lead to serious illness. Notably, 77% of participants were men — a demographic traditionally less engaged with healthcare.

More than 57% of participants had not had their blood pressure checked in the past 12 months, and over 2,600 individuals were flagged for GP follow-up due to elevated health risks. All participants received instant results via the SiSU
Health app, complete with personalised explanations and prompts for follow-up care.

Read more here. 

Wesfarmers Health releases Australia’s most comprehensive dataset on the cardiometabolic health of the nation

Australia’s health debt remains significant following the COVID-19 pandemic, with Australians’ cardiometabolic health yet to return to pre-pandemic levels, reveals the inaugural Wesfarmers Health: Australia’s Health Index.

With cardiometabolic disease including stroke and heart attack the leading cause of death in Australia, the Index captures metrics for key cardiometabolic risk factors such as obesity, high blood pressure, daily smoking and diabetes. 

Jointly launched at Parliament House in Canberra by Wesfarmers Health Managing Director Emily Amos and Assistant Minister for Health and Aged Care the Hon Ged Kearney MP, the Index provides the most comprehensive, real-time view of Australia’s heart health driven by deidentified data collected from almost 500 SiSU Health Stations nationally.

Key findings of the inaugural Wesfarmers Health: Australia’s Health Index include:

  • Australia’s 2024 Index score is 92, indicating the odds of having two or more health risk factors is 8% higher than it was in 2018
  • Nearly one in two Australians have an elevated risk of heart disease
  • Nearly 3 in 5 Australians do not get their blood pressure checked regularly
  • Gen Z (aged 16 – 24) have the highest daily smoking rates
  • Health debt from the COVID pandemic remains significant
  • Nearly 1 million Australians are at extreme risk of a heart attack or stroke, with men at greatest risk
  • The number of Australians with diabetes may increase by 1 million over the next five years
  • Australian Capital Territory is Australia’s healthiest state or territory, with Tasmania the most at risk

The Hon Ged Kearney MP said the findings of the Index highlight critical health challenges, “Accessible and actionable health data is key to driving positive change. The health issues highlighted in this report are multi-faceted, affecting millions of Australians.”

Wesfarmers Health Managing Director Emily Amos said the Index is more than just a health snapshot.

 “Our Health system is at an inflection point with demand for health services growing at a faster rate than our ability to supply services, because of our ageing population and people who are living with more chronic disease. Wesfarmers Health sees an opportunity to support public health by providing free access to screening on SiSU Health Stations located throughout Australia. By producing this Index – the most comprehensive real-time data source on cardiometabolic health in Australia – we are also raising awareness and hope to support an effective public health response,” said Ms Amos.

The Index uses de-identified data from 3 million digital health checks on SiSU Health stations located throughout Australia to tracks changes in multiple cardiometabolic risk factor rates against a 2018, pre-COVID baseline of 100. Australia’s 2024 Index score is 92, with positive health outcomes still below the pre-COVD 2018 baseline. Reported annually, the Index will continue to track Australia’s health debt recovery back to pre-COVID level – as well as provide a score for each federal electorate against the national average. 

Director Cardiology, Mater Hospital Brisbane Associate Professor Karam Kostner who attended the launch said the Index provides a sobering view of the current state and trajectory of cardiometabolic risk across the general Australian population.

“It confirms the urgent need for policy makers at State and Federal levels to commit to more scalable, holistic and effective cardiometabolic screening and prevention programs together to build a healthier tomorrow,” says Dr Kostner.

Directly aligned with Wesfarmers Health’s mission to make health, beauty and wellness experiences simpler, more affordable and easier to access, the data comes from SiSU Health Station checks, widely available at Priceline and Priceline Pharmacy stores across the country. The health checks are free, self-service and take as little as five minutes to complete.

Wesfarmers Health: Australia’s Health Index can be found here: sisuhealthgroup.com/wesfarmers-health-index

Priceline Pharmacy and Australian Women’s Weekly spotlight women’s health at sold-out health summit

On Saturday 31 August, more than 150 consumer guests attended the inaugural The Australian Women’s Weekly Health Summit, with Priceline Pharmacy as the major sponsor.

The event took place at Sydney’s Museum of Contemporary Art Australia and was the fastest selling event in Are Media history. Focused on women’s health topics including menopause, wellness, mental health, physical health, financial health and healthy eating, the day included a series of engaging panel discussions, cooking demonstrations and participatory sessions featuring some of Australia’s most trusted wellness experts and special guests.

Experts included Priceline Pharmacist Melissa Gannon, who took part in a Q&A with The Australian Women’s Weekly Editor and event host, Sophie Tedmanson, diving into commonly asked questions and concerns around key women’s health issues often presented to Pharmacists instore at Priceline Pharmacies.

On the event, Wesfarmers Health Head of Marketing – Retail Corrina Brazel, said “Priceline Pharmacy is thrilled to partner with The Australian Women’s Weekly on its Health Summit and Walk With The Weekly initiatives. Empowering women and shining a spotlight on some of the biggest issues in women’s health is a key element of the Priceline Pharmacy brand DNA. The Australian Women’s Weekly is the perfect platform for us to reach our audience in a unique way as we continue our investment in women’s health.”

The Australian Women’s Weekly Editor Sophie Tedmanson, said “This partnership with Priceline Pharmacy was the perfect fit for us to bring the event to life, given Priceline Pharmacy’s unwavering commitment to women and their health journeys, it was a great synergy between our two brands.”

Attendees also had the chance to get a free SiSU Health check at the event and went home with a range of product from brands exclusively stocked at Priceline Pharmacy including No7, Clear Skincare, Polished London and SWIISH.

Other guests and experts involved included MC Jessica Rowe, celebrity cook Julie Goodwin, fitness trainer Michelle Bridges, actress Jodi Gordon, radio and television personality Myf Warhurst, former model and podcaster Alison Daddo, TV GP Dr Ginni Mansberg, financial expert Effie Zahos, First Nations social and emotional wellbeing counsellor Dr Liz Dale, and CEO of Jean Hailes for Women’s Health, Dr Sarah White.

Priceline Pharmacy’s partnership with The Australian Women’s Weekly continues to inspire women to prioritise their health into September with the launch of Walk With The Weekly: an initiative encouraging women to walk for 30 minutes a day throughout September to improve physical and mental health and encourage community connection.

Priceline’s 3 million digital health checks highlight national COVID bounce back

Priceline Pharmacies have provided more than three million health checks on health stations since rolling them out nationwide in 2015.

Health checks from the past two years shows that Australians are improving on key health metrics that were experiencing declines during COVID lockdowns.

The medical grade self-service stations are free to use and measure blood pressure, heart rate, height and weight for body mass index (BMI) and body fat percentage. They also assess diabetes risk, perceived stress levels and smoking status, all within five minutes.

Priceline Pharmacy Retail Director Richard Pearson said: “Priceline Pharmacy believes health care should be accessible for all Australians. Our 310 health stations are in stores across every state and territory, from major cities to regional and remote towns. They’ve provided 1.2 million Australians important insights about their health and health risks, all in the time it takes for a script to be filled.”

The data provided by repeat users of Priceline health stations provide valuable insights into the health of the nation. Over the last two years* repeat users demonstrated a strong bounce back from the impact of COVID lockdowns:

  • Users with high blood pressure (140/90mmHg or higher) decreased by 18%
  • Users with high body fat percentage (risk level varies by age and gender) decreased by 6.4%
  • Users with high BMI (BMI 30-35) decreased by 1.4%
  • The number of smokers decreased by 9.1%
  • Users achieved a net weight reduction of 12,471 kg.

During COVID lockdowns, all key longitudinal health risks had increased by the end of 2020.

Other top findings from Priceline health station data over the past two years* include:

  • Amongst both women and men, the highest proportion of health station users were in the 25-34 age bracket
  • Australian men, who represent 47% of users, are less healthy than Australian women across a range of key measures including high blood pressure (17% compared to 13%), high BMI (26% compared to 23%), high body fat percentage (55% compared to 32%), smoking prevalence (19% compared to 15%) and diabetes prevalence (6% compared to 4%)
  • 65% on men are classified as either overweight or obese. This is 49% for women.
  • Women are almost twice as likely to report high perceived stress levels compared to men.

*Longitudinal measurement of repeat Priceline health station users between 1 October 2021 and 30 September 2023.

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Priceline ambassador Olivia Rogers with health station

Priceline Pharmacy showcases over 60 brands to more than 200 key media and influencers

Yesterday Priceline Pharmacy showcased the latest and greatest products from 64 brands – including 11 exclusive brands – to more than 200 media and influencers at its 11th bi-annual health and beauty tradeshow event The Beauty Prescription Live in Sydney. 

The trade show highlighted Priceline’s breadth of exclusive brands including Cake Haircare, Clear Skincare, Georgiemane, Good Dye Young, MPCosmetics, Revolution Beauty, Software Skin, Tanologist and tbh Skincare, as well as newly announced brands DR.PAWPAW and Polished London, all available to shop at more than 465 Priceline and Priceline Pharmacy stores nationwide.

Priceline Pharmacist Amy Sabatini showcased Priceline’s medically certified Health Stations, inviting guests to understand their blood pressure, body composition, BMI, heart rate, heart age and more.

“The Beauty Prescription Live demonstrates our position as Australia’s leading health and beauty retailer – our range boasts some of the newest, most sought-after products,” Priceline Pharmacy’s Head of Marketing Gabrielle Tully said.

The event included an intimate media breakfast where Priceline Pharmacy shared their top sellers for the first half of this year and trend predictions for the next six months. The breakfast also included a panel session with brand founders Sally Obermeder (Swiish), Georgia Geminder (Gem) and Raquel Bouris (Who Is Elijah) whose brands have already or will soon launch at Priceline Pharmacy.

Priceline Ambassadors Chrissie Swan, Tanya Hennessy and Olivia Rogers were in attendance, as well as Priceline Hair & Makeup Director Sarah Laidlaw.

Priceline’s first pharmacy turns 21

Priceline Pharmacy Pakenham – the first ever Priceline Pharmacy to open its doors in Australia – celebrated its 21st birthday and a new location over the weekend.

The team has opened a new store down the road from its original location, boasting a refreshed store layout, new product ranges and a SiSU Health Station.

Priceline Pharmacy as a brand was established in 2002 when pharmacists Andrew Rewell, Jeff Thom and Karen Dougall partnered with retail chain Priceline to leverage its retail expertise into a pharmacy model.

Since then, Priceline’s store network has grown to more than 470 stores nation-wide, including over 390 pharmacies.

Cathi Scarce, Priceline Pharmacy General Manager – Customer Operations said, “The original opening of Priceline Pharmacy Pakenham was pivotal for both the Priceline brand and the pharmacy landscape. Combining an established dispensary with a strong front-of-shop retail offering was the foundation for the Australian pharmacy model we know today.”  

“Thanks to the support of our Franchise Partners, and our ongoing commitment to provide real, classic care to Australians when it comes to their healthcare needs, Priceline Pharmacy has become one of the most recognised healthcare retailers in the country.”

Pakenham Franchise Partner Jeff Thom said he felt a sense of pride and achievement reflecting on the big milestone, “It’s incredible to see how established the Priceline brand and our pharmacy has become over the last 21 years. Many of our customers have been with us for that time. People always ask if we’re happy we made the leap to Priceline…absolutely!” he said.

The celebrations spanned four days, kicking off on Thursday with a store visit from Priceline Ambassador Chrissie Swan, followed by a family fun day on Saturday including face painting, street entertainers, a petting zoo, in-store offers, raffles, mini makeovers and goodie bags for customers. The store event was amplified through letterbox drops, local press, and digital and social marketing support.

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L to R: Cathi Scarce, Priceline Pharmacy General Manager – Customer Operations, Chrissie Swan, Priceline Ambassador, Jeff Thom, Priceline Pharmacy Pakenham Franchise Partner, Karen Dougall, Priceline Pharmacy Pakenham Franchise Partner