Wesfarmers Health

Refreshed Priceline Pharmacy introduces ‘cult’ beauty brands to Australian market

Priceline Pharmacy’s unique health and beauty credentials were on show at the 12th Beauty Prescription Live, as it revealed a refreshed brand and announced cutting-edge skincare brand Bubble will launch exclusively in its stores on 10 October.

At an intimate breakfast, guests were treated to a preview of the new Priceline Pharmacy brand that leverages its unique role as both a trusted source of health expertise in shopping centres and strips across Australia, as well as a leader in beauty products and service. The new brand launches in market at the end of the month.

Headlining Priceline Pharmacy’s investment in globally prominent beauty offers are cult Gen Z brand Bubble,

K-beauty brands INNISFREE and Beauty of Joseon, as well as female-founded brands Yours Only and Daily Skincare, that will also launch into Priceline Pharmacy.

The Beauty Prescription Live provides the inside scoop of what health and beauty products consumers are buying in Priceline Pharmacy’s 470 stores and online. Of the 1800 new products launched over the past year, stand-outs include the No7 Future Renew range which is now the top selling franchise for No7; JSHealth Advanced Magnesium+ powder; tbh x Matildas pimple patches; and Billie Eilish 3 which is the second fastest-selling fragrance product in the last quarter.

Priceline also revealed it sells:

  • One skincare product every 1.7 seconds
  • One makeup product every 2.2 seconds
  • One haircare product every 3.8 seconds
  • One vitamin & supplement product every 7.7 seconds, and
  • One fragrance every 24 seconds.

These are in addition to the two prescriptions dispensed every second by a Priceline pharmacist.

The top 10 bestsellers across key categories including makeup, skincare, moisturisers, tanning, vitamins & supplements, baby care and body washes were also revealed.

Retail Director, Richard Pearson, said Priceline Pharmacy is investing in a refreshed brand and leading health and beauty products to cement its place as Australia’s leading health and beauty retailer.

“Nobody else in the market offers the combination of health expertise and beauty experience – at an affordable price point – that Priceline Pharmacy does,” Richard said.

“Being the preferred retailer to launch a brand like Bubble into the Australian market is testament to Priceline Pharmacy being regarded as the place to launch new and exclusive brands that appeal to a wide range of Australians.”

“With value being top of mind, we are also investing in new and exclusive offers for our 9 million Sister Club members as well as our expanding private label range.”

Priceline Pharmacy’s Head of Beauty, Jenna Edebohls said that in addition to considerations around value, cultural trends are having a huge influence on consumer shopping behaviour.

“We have really seen the pop culture influence this year with glitter-based product sales going through the roof during Taylor Swift’s Australian Eras Tour, and at the time of Sabrina Carpenter’s launch of Espresso we saw a noticeable increase in blush sales.”.

More than 200 media and content creators – as well as a number of Priceline Pharmacy’s in-store Beauty Advisors – a attended the Beauty Prescription Live showcase featuring 61 brands, including 12 exclusive to Priceline Pharmacy including Umberto Giannini, No7, iLLi, Kynder, SVR, Revolution Beauty, Tanologist, MP Cosmetics and Biosource.

Priceline Pharmacist Amy Jones invited guests at the showcase to better understand their cardiometabolic health indicators including blood pressure, body composition, BMI, heart rate and diabetes through the SiSU Health Station.

“SiSU Health Stations are widely available within the Priceline Pharmacy network, enabling customers free cardiometabolic screening on a TGA-approved medical device,” Amy said.

“With Priceline pharmacists also embracing an increased scope of practice, including the administration of vaccinations for a variety of conditions, and stocking a wider range of complementary health products on their shelves, there is no better retail destination than a Priceline Pharmacy for a patient’s health care and beauty needs.”

Priceline Pharmacy Shellharbour crowned 2024 national Store of the Year

From left: Wesfarmers Health Retail Director Richard Pearson, Franchise Partner Andrew Wilson, Retail Manager Janine Hamilton, Pharmacist Carly Kennedy, Assistant Retail Manager Chloe Markulic and Priceline Pharmacy General Manager Customer Operations Cathi Scarce

Priceline Pharmacy announced its top performers of 2024 last night at its annual franchise conference.

Priceline Pharmacy announced its top performers of 2024 last night at its annual franchise conference.

Held on the Gold Coast, the conference was the brand’s biggest yet with over 500 attendees gathering to hear from senior Wesfarmers Health and Priceline Pharmacy leaders. Content included educational workshops, inspirational speakers and key brand updates including an exciting sneak peek at a brand refresh launching later in the year.

The three-day conference culminated in the brand’s annual Awards Dinner and announcement of the national winners in over ten award categories.

The coveted Store of the Year title went to Priceline Pharmacy Shellharbour, recognising the New South Wales store’s commercial results, exceptional customer service and participation in brand initiatives. In addition to taking out the top award, Priceline Shellharbour also won the Sisterhood Award for its incredible efforts in fundraising over $24k for the Priceline Sisterhood Foundation over the last year.

Janine Hamilton, Retail Manager at Shellharbour, was elated at the store’s win, “Our team has worked so hard to achieve this goal, I couldn’t be prouder of them.”

Wesfarmers Health Retail Director Richard Pearson said it was an exciting time to be part of the brand.

“The last three days have been about celebrating what we’ve achieved so far and outlining our plans to take our business to the next level.

“With stores like Priceline Pharmacy Shellharbour leading the way, the future is bright for the brand and our Priceline Pharmacy stores.”

Retail Manager of the Year was awarded to Sharyn Gordon from Priceline Pharmacy Garden City in Queensland, Aimee Rose from Priceline Pharmacy Glenorchy in Tasmania was awarded Pharmacist of the Year, and Annie Koch from Priceline Pharmacy Tanunda in South Australia was awarded Beauty Advisor of the Year.

Other finalists for Store of the Year included Priceline Pharmacy Parkhurst in Queensland, Priceline Pharmacy Tanunda in South Australia, Priceline Pharmacy Glenorchy in Tasmania, Priceline Pharmacy Watergardens in Victoria and Priceline Pharmacy Midland Gate in Western Australia.

Winners

  • Store of the Year – Priceline Pharmacy Shellharbour, NSW
  • Retail Manager of the Year – Sharyn Gordon, Priceline Pharmacy Garden City, Qld
  • Pharmacist of the Year – Aimee Rose, Priceline Pharmacy Glenorchy, Tas
  • Beauty Advisor of the Year – Annie Koch, Priceline Pharmacy Tanunda, SA
  • Online Achievement Award – Priceline Pharmacy Firle, SA
  • Sales Achievement Award – Priceline Pharmacy Cabramatta, NSW
  • Customer Care Award – Priceline Pharmacy Parkhurst, Qld
  • Sister Club Award – Priceline Pharmacy Yass, NSW
  • Sisterhood Award – Priceline Pharmacy Shellharbour, NSW
Priceline-Pharmacy-Store-of-the-Year-Awards-24-2

From left: Priceline Pharmacy General Manager Customer Operations Cathi Scarce, Franchise Partner Andrew Wilson, Assistant Retail Manager Chloe Markulic, Pharmacist Carly Kennedy, Retail Manager Janine Hamilton and Wesfarmers Health Retail Director Richard Pearson

Priceline Pharmacy Kippa-Ring wins Store of the Year

Priceline Pharmacy Kippa-Ring has been crowned Priceline Pharmacy’s Store of the Year for 2022 out of more than 470 stores around Australia.

The award recognises the Queensland store’s commercial results, exceptional customer service and participation in brand programs and initiatives, including its support for Priceline’s charity program the Priceline Sisterhood Foundation.

Priceline Pharmacy Kippa-Ring are passionate about health services, vaccinations, and their community. The store’s rich history began with Jane Wilson opening her small community pharmacy over 50 years ago, with her daughter and now Business Manager Jane Twist joining the ranks once she was of age. Following in their mother and grandmother’s footsteps, Matilda and Andrew Twist completed their pharmacy studies and became Franchise Partners in 2017. Jane, Andrew, Matilda and their team provide an environment that feels like family for the store team members and their customers.

Priceline Pharmacy General Manager Andrew Vidler says, “Recognising our top performing teams and announcing the store in our network who most embodies our brand values is one of the most special parts of my job. Priceline Pharmacy Kippa-Ring has made a name for itself in the Moreton Bay region with customers travelling from afar knowing they’ll receive a level of personalised service and care they simply can’t find anywhere else. With a Net Promoter Score of 95%, it’s clear they’re focussed on delivering customers an unforgettable experience any time they walk through the door.

This is Kippa-Ring’s third time winning the award – a clear demonstration of the store’s ongoing commitment to excellence and their community.”

National Retail Manager of the Year was awarded to Teneal Morgan from Priceline Pharmacy Bundaberg, Qld, whose exceptional leadership skills drive a culture of high performance, and support for her team were equally outstanding.

Amy Gall from Priceline Pharmacy Woonona, NSW, was awarded national Pharmacist of the Year out of over 1,400 Priceline Pharmacists around the country. This is Amy’s second time on the podium in as many years, with Woonona taking out the national Store of the Year award last year. Amy’s calm, personal and professional care has fostered a true sense of community with her customers and her team.

Xanthe Panella from Priceline Pharmacy Shellharbour, NSW, was awarded national Beauty Advisor of the Year. Since starting her career at Priceline over 10 years ago, Xanthe has grown the beauty services offering at Priceline Pharmacy Shellharbour and is booked out for makeup applications most days. She is passionate about product knowledge which she loves to share with both customers and her wider team.

All winners were announced on Thursday 8 June at Priceline Pharmacy’s National Franchise Conference, held in Singapore. Other finalists for Store of the Year included Priceline Pharmacy Morisset, NSW; Priceline Pharmacy Firle, SA; and Priceline Pharmacy Highpoint, Vic.

Winners

  • Store of the Year – Priceline Pharmacy Kippa-Ring, Qld
  • Retail Manager of the Year – Teneal Morgan, Priceline Pharmacy Dapto, NSW
  • Pharmacist of the Year – Amy Gall, Priceline Pharmacy Woonona, NSW
  • Beauty Advisor of the Year – Xanthe Panella, Priceline Pharmacy Shellharbour
  • Online Store of the Year – Priceline Pharmacy Morisset, NSW
  • Sales Achievement – Priceline Pharmacy North Lakes, Qld
  • Real, Classic Care Award – Priceline Pharmacy Bungendore, Qld
  • Sister Club Award- Priceline Pharmacy Yass, NSW
  • Pink Diamond Award- Kristy Paterson, Priceline Pharmacy Lismore, NSW
  • Pharmacy Business Leader of the Year – Lina Hannawe, NSW
  • Sisterhood Vitality Award – Priceline Pharmacy Riverlink Qld

Priceline Pharmacy launches new website

Priceline Pharmacy has launched a new, contemporary website, which enhances the digital shopping experience for customers while maintaining focus on store-based online order fulfillment.

The site, www.priceline.com.au, features a mobile-led design making it easier to search, browse and buy products across pharmacy, health and beauty. Customers can choose their preferred store with seamless delivery options offered across standard delivery, same day delivery and click and collect.

Priceline Pharmacy’s 8 million Sister Club members will enjoy a new and improved loyalty area, including added dashboard functionality to easily review points and rewards balances and apply rewards to their shopping basket.

Wesfarmers Health General Manager – Digital & Data, Kirsty MacCulloch, said it was exciting to bring a refreshed digital experience both to customers and Franchise Partners.

“We know our Franchise Partners value the additional sales avenue offered by our website, with every online order placed on priceline.com.au directed to stores for fulfillment. Moving to an integrated fulfillment model and investing in improvements to our Click & Collect systems means we’re driving foot traffic back into stores, even when orders are placed online.”

To celebrate the website launch, Priceline is offering 5x Sister Club points sitewide until Friday 10 March.

Priceline Pharmacy loyalty program now rewarding 8 million members

L to R: Priceline Pharmacy General Manager – Customer Operations Cathi Scarce, Priceline Pharmacy Ashgrove Franchise Partner Sarah Malouf, Pharmacy Assistant Maddi, API General Manager Digital & Data Kirsty MacCulloch

Priceline Pharmacy’s Sister Club has reached new heights, signing up its 8 millionth member and reinforcing its position as Australia’s largest health and beauty loyalty program.

The milestone sign up was performed by an unsuspecting but delighted team member at Priceline Pharmacy Ashgrove in Brisbane.

The Sister Club provides members year-round perks, prizes and gifts for shopping at Priceline. As members advance the three tiers – Sister Club, Diamond and Pink Diamond – they unlock greater benefits that make their Priceline shopping experience even more rewarding.

Priceline Pharmacy General Manager Andrew Vidler says the Sister Club, which turned 21 last year, delivers extra value to customers beyond simply great prices.

“It’s important to Priceline that we recognise and reward our most loyal customers.

“To say thanks, we offer them exclusive gifts, sales previews, perks from our corporate friends and $5 rewards that accrue surprisingly quickly to add a touch of magic to their shopping experience,” he said.

To celebrate the milestone, Priceline is offering Sister Club members the chance to win a share of 8 million Sister Club Points if they spend $150 at Priceline between 5 and 17 January 2023. A lucky 2,000 members will win 4,000 points each, equivalent to $50 value.

To join the Priceline Sister Club, customers can head in store or visit https://www.priceline.com.au/sister-club

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