Wesfarmers Health

Priceline Pharmacy and Australian Women’s Weekly spotlight women’s health at sold-out health summit

On Saturday 31 August, more than 150 consumer guests attended the inaugural The Australian Women’s Weekly Health Summit, with Priceline Pharmacy as the major sponsor.

The event took place at Sydney’s Museum of Contemporary Art Australia and was the fastest selling event in Are Media history. Focused on women’s health topics including menopause, wellness, mental health, physical health, financial health and healthy eating, the day included a series of engaging panel discussions, cooking demonstrations and participatory sessions featuring some of Australia’s most trusted wellness experts and special guests.

Experts included Priceline Pharmacist Melissa Gannon, who took part in a Q&A with The Australian Women’s Weekly Editor and event host, Sophie Tedmanson, diving into commonly asked questions and concerns around key women’s health issues often presented to Pharmacists instore at Priceline Pharmacies.

On the event, Wesfarmers Health Head of Marketing – Retail Corrina Brazel, said “Priceline Pharmacy is thrilled to partner with The Australian Women’s Weekly on its Health Summit and Walk With The Weekly initiatives. Empowering women and shining a spotlight on some of the biggest issues in women’s health is a key element of the Priceline Pharmacy brand DNA. The Australian Women’s Weekly is the perfect platform for us to reach our audience in a unique way as we continue our investment in women’s health.”

The Australian Women’s Weekly Editor Sophie Tedmanson, said “This partnership with Priceline Pharmacy was the perfect fit for us to bring the event to life, given Priceline Pharmacy’s unwavering commitment to women and their health journeys, it was a great synergy between our two brands.”

Attendees also had the chance to get a free SiSU Health check at the event and went home with a range of product from brands exclusively stocked at Priceline Pharmacy including No7, Clear Skincare, Polished London and SWIISH.

Other guests and experts involved included MC Jessica Rowe, celebrity cook Julie Goodwin, fitness trainer Michelle Bridges, actress Jodi Gordon, radio and television personality Myf Warhurst, former model and podcaster Alison Daddo, TV GP Dr Ginni Mansberg, financial expert Effie Zahos, First Nations social and emotional wellbeing counsellor Dr Liz Dale, and CEO of Jean Hailes for Women’s Health, Dr Sarah White.

Priceline Pharmacy’s partnership with The Australian Women’s Weekly continues to inspire women to prioritise their health into September with the launch of Walk With The Weekly: an initiative encouraging women to walk for 30 minutes a day throughout September to improve physical and mental health and encourage community connection.

Priceline Pharmacy Shellharbour crowned 2024 national Store of the Year

From left: Wesfarmers Health Retail Director Richard Pearson, Franchise Partner Andrew Wilson, Retail Manager Janine Hamilton, Pharmacist Carly Kennedy, Assistant Retail Manager Chloe Markulic and Priceline Pharmacy General Manager Customer Operations Cathi Scarce

Priceline Pharmacy announced its top performers of 2024 last night at its annual franchise conference.

Priceline Pharmacy announced its top performers of 2024 last night at its annual franchise conference.

Held on the Gold Coast, the conference was the brand’s biggest yet with over 500 attendees gathering to hear from senior Wesfarmers Health and Priceline Pharmacy leaders. Content included educational workshops, inspirational speakers and key brand updates including an exciting sneak peek at a brand refresh launching later in the year.

The three-day conference culminated in the brand’s annual Awards Dinner and announcement of the national winners in over ten award categories.

The coveted Store of the Year title went to Priceline Pharmacy Shellharbour, recognising the New South Wales store’s commercial results, exceptional customer service and participation in brand initiatives. In addition to taking out the top award, Priceline Shellharbour also won the Sisterhood Award for its incredible efforts in fundraising over $24k for the Priceline Sisterhood Foundation over the last year.

Janine Hamilton, Retail Manager at Shellharbour, was elated at the store’s win, “Our team has worked so hard to achieve this goal, I couldn’t be prouder of them.”

Wesfarmers Health Retail Director Richard Pearson said it was an exciting time to be part of the brand.

“The last three days have been about celebrating what we’ve achieved so far and outlining our plans to take our business to the next level.

“With stores like Priceline Pharmacy Shellharbour leading the way, the future is bright for the brand and our Priceline Pharmacy stores.”

Retail Manager of the Year was awarded to Sharyn Gordon from Priceline Pharmacy Garden City in Queensland, Aimee Rose from Priceline Pharmacy Glenorchy in Tasmania was awarded Pharmacist of the Year, and Annie Koch from Priceline Pharmacy Tanunda in South Australia was awarded Beauty Advisor of the Year.

Other finalists for Store of the Year included Priceline Pharmacy Parkhurst in Queensland, Priceline Pharmacy Tanunda in South Australia, Priceline Pharmacy Glenorchy in Tasmania, Priceline Pharmacy Watergardens in Victoria and Priceline Pharmacy Midland Gate in Western Australia.

Winners

  • Store of the Year – Priceline Pharmacy Shellharbour, NSW
  • Retail Manager of the Year – Sharyn Gordon, Priceline Pharmacy Garden City, Qld
  • Pharmacist of the Year – Aimee Rose, Priceline Pharmacy Glenorchy, Tas
  • Beauty Advisor of the Year – Annie Koch, Priceline Pharmacy Tanunda, SA
  • Online Achievement Award – Priceline Pharmacy Firle, SA
  • Sales Achievement Award – Priceline Pharmacy Cabramatta, NSW
  • Customer Care Award – Priceline Pharmacy Parkhurst, Qld
  • Sister Club Award – Priceline Pharmacy Yass, NSW
  • Sisterhood Award – Priceline Pharmacy Shellharbour, NSW
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From left: Priceline Pharmacy General Manager Customer Operations Cathi Scarce, Franchise Partner Andrew Wilson, Assistant Retail Manager Chloe Markulic, Pharmacist Carly Kennedy, Retail Manager Janine Hamilton and Wesfarmers Health Retail Director Richard Pearson

Priceline Pharmacy joins OnePass

With over 8 million members and a 22-year heritage, Priceline’s Pharmacy’s Sister Club program has long been a key differentiator for the brand. Today, Priceline adds even more value to the program with the announcement it has joined the OnePass Program.

From today, Sister Club members who link their OnePass account with their Sister Club account will receive the following benefits:

  • free delivery on thousands of items with no minimum spend;
  • 365-day change of mind returns on eligible items; and
  • for those members who are Sister Club tier members, the ability to earn 2x points for every $1 spent in store on eligible purchases at Priceline.

That’s in addition to existing Sister Club benefits already available, like $5 reward vouchers for every 400 points earned, exclusive member pricing and sales event previews, and access to beauty boxes and birthday gifts. The three-tiered system unlocks greater benefits depending on members’ annual spend.

Sister Club members who join OnePass for just $4 per month will unlock benefits to other favourite Australian brands like Kmart, Target, Catch, Bunnings Warehouse, Officeworks and InstantScripts.

Richard Pearson, Wesfarmers Health Retail Director, said the addition of OnePass will add even more value to the Sister Club.

“Sister Club members are incredibly engaged with Priceline Pharmacy and we know members shop more frequently and spend more than non-members. We’ve always had a strong focus on providing extra benefits to our members to ensure continued value of the program, and Priceline joining OnePass is a perfect example of that.

“Not only will this provide Sister Club members with more, we also expect to see it help attract a new set of customers to Priceline as OnePass members take advantage of the Priceline benefits now available to them.”

More information about OnePass can be found here:  www.priceline.com.au/onepass.

Priceline Pharmacy delivers age-positive education for store teams

Priceline Pharmacy is set to launch its “I’m me” autumn campaign, fronted by Ambassadors Chrissie Swan and Ita Buttrose, to celebrate positive ageing across its 470+ stores around the country.

The “I’m me” campaign follows new nationwide research by YouGov on behalf of Priceline Pharmacy, which found that more than two in five Australian women aged 40+ feel invisible.

The research also found the place most women feel invisible/ignored is shopping in retail stores (41%).

In order to deliver best class age-positive customer service, Priceline Pharmacy ambassador Ita Buttrose will take on an expanded campaign role, appointed Positive Ageing Chief to educate and inspire Priceline Pharmacy employees with age positive tips and training.

Buttrose’s six-week video training will be posted to a dedicated positive ageing channel on Priceline Pharmacy’s digital internal communications platform WorkJam. The training and tips will be available 24/7 for team members to access.

Buttrose says, “Growing older and more experienced won’t really be “in” until we see more representation, and acceptance, which is why it’s so important we value women of all ages.

“I’m thrilled to contribute to the growing positive ageing movement and to be able to share my experiences and advice with the Priceline Pharmacy team members who really are on the front line when it comes to making Australian women feel visible.”

Priceline Pharmacy General Manager Andrew Vidler said, “At Priceline Pharmacy, we have always understood the important role a pharmacy plays within the community. We believe no one should ever feel invisible, disconnected, or unimportant. Our 2023 autumn campaign “I’m me” is about celebrating acceptance, inner confidence, and positivity and equipping our store teams with age positive training to continue to deliver real, classic care to our communities,” Vidler says.

“I’m me” runs from Thursday 23 February to Wednesday 12 April across Priceline Pharmacy stores nationwide and will come to life in-store through multiple touchpoints.

  • YOU magazine featuring Alison Brahe-Daddo’s menopause story, plus autumn skin, beauty, hair and wellness essentials.
  • Select in-store demonstrations with experienced Beauty Advisors.
  • Online masterclass for Priceline team members with Priceline Hair and Makeup Director Sarah Laidlaw, showcasing over 30 years of trade secrets.
  • Consumer competition to win a $10,000 Luxury Escapes voucher and hundreds of instant win prizes. Customers can enter by making an eligible purchase of $10 or more in store or online, visiting pricelinecelebratesyou.com.au and selecting their descriptor word for their chance to instantly win as well as enter the draw to win a $10,000 holiday.

About the Research

All figures, unless otherwise stated, are from YouGov Plc. Total sample size was 1025 women. Fieldwork was undertaken between 18 – 22 January 2023. The survey was carried out online. The figures have been weighted and are representative of all Australian women (aged 40+).

Priceline Sisterhood Foundation welcomes new charity partners supporting female economic independence

SisterWorks: A sister working in the social enterprise production

The Priceline Sisterhood Foundation is proud to welcome two new Charity Partners – Fitted for Work and SisterWorks.

The charities join existing Charity Partners Perinatal Anxiety & Depression Australia (PANDA), Raise and Motherless Daughters, all of whom support Australian women and their families.

Fitted for Work helps women become work ready, gain secure employment and experience success in their careers by supporting the development of practical skills, knowledge and self-esteem.

SisterWorks supports migrant, refugee and asylum-seeker women to become economically empowered by helping them to develop skills, confidence and connections. It also supports women to find employment, start their own businesses and navigate the Australian system.

Chair of the Priceline Sisterhood Foundation and Wesfarmers Health Managing Director Emily Amos said: “The Priceline Sisterhood Foundation partners with charities whose programs and services will be materially strengthened thanks to the funds they receive. Fitted for Work and SisterWorks are incredible charities that empower women to become job ready and gain financial independence. The Foundation is proud to bolster the support these charities offer Australian women from diverse backgrounds and, in turn, their families.”

Fitted for Work Managing Director Donna de Zwart said: “We are thrilled to be named as a new Charity Partner of the Priceline Sisterhood Foundation. We have long admired the Foundation’s commitment to making a meaningful difference for women throughout Australia, and we can’t wait to work together to further this crucial work. This partnership will help Fitted for Work to grow our reach so that we can assist thousands more women in need across Australia.”

SisterWorks CEO Ifrin Fittock said: “SisterWorks is humbled and honoured to have been chosen as a Charity Partner of the Priceline Sisterhood Foundation. This partnership represents a coming together of shared goals to empower women and improve their lives.”

The Sisterhood Foundation was established in 2011 and has raised over $8.57m since its inception. It raised $1.21m during the 2023 ‘Stand Up for the Sisterhood’ campaign, which saw Australia’s favourite comedians Dave Hughes, Nikki Britton, Claire Hooper and Lizzy Hoo perform a charity comedy show with host Chrissie Swan.

As the Foundation welcomes two new Charity Partners, it concludes its partnership with Dementia Australia, which it has supported for 13 years.

Wellness industry leader and innovator to launch in 460 Priceline stores

Co-founded by Sally Obermeder and Maha Corbett, SWIISH’s wellness range will be available in Priceline stores nationally from November 2023. This partnership will see the brand roll-out in 460 Priceline stores nationally making it the brand’s largest retailer launch to date.

The launch into Priceline is a defining moment for the brand’s direction, and cements the brand’s commitment to provide accessibility for consumers. SWIISH have created a loyal and dedicated customer base who are aligned with the SWIISH and PRICELINE values of placing wellbeing at the forefront.

“Priceline has always been our #1 retail partner of choice, sharing our commitment to supporting Australians with their health. We are so excited for this partnership,” said Sally Obermeder.

SWIISH products use only the highest-grade ingredients with no shortcuts, no preservatives, no cheap fillers and no nasties. The supplements are carefully created, scientifically formulated and renowned for their efficacy.

“The ingestible beauty category is seeing huge growth, as consumers discover the power of supplements and how effective they are in supercharging wellness,” said Maha Corbett.

With key supplements formulated to improve skin glow, hair growth, gut health, sleep, metabolism and energy levels the range is designed to enable you to seize each day with a glowing healthy confidence.

Priceline’s 3 million digital health checks highlight national COVID bounce back

Priceline Pharmacies have provided more than three million health checks on health stations since rolling them out nationwide in 2015.

Health checks from the past two years shows that Australians are improving on key health metrics that were experiencing declines during COVID lockdowns.

The medical grade self-service stations are free to use and measure blood pressure, heart rate, height and weight for body mass index (BMI) and body fat percentage. They also assess diabetes risk, perceived stress levels and smoking status, all within five minutes.

Priceline Pharmacy Retail Director Richard Pearson said: “Priceline Pharmacy believes health care should be accessible for all Australians. Our 310 health stations are in stores across every state and territory, from major cities to regional and remote towns. They’ve provided 1.2 million Australians important insights about their health and health risks, all in the time it takes for a script to be filled.”

The data provided by repeat users of Priceline health stations provide valuable insights into the health of the nation. Over the last two years* repeat users demonstrated a strong bounce back from the impact of COVID lockdowns:

  • Users with high blood pressure (140/90mmHg or higher) decreased by 18%
  • Users with high body fat percentage (risk level varies by age and gender) decreased by 6.4%
  • Users with high BMI (BMI 30-35) decreased by 1.4%
  • The number of smokers decreased by 9.1%
  • Users achieved a net weight reduction of 12,471 kg.

During COVID lockdowns, all key longitudinal health risks had increased by the end of 2020.

Other top findings from Priceline health station data over the past two years* include:

  • Amongst both women and men, the highest proportion of health station users were in the 25-34 age bracket
  • Australian men, who represent 47% of users, are less healthy than Australian women across a range of key measures including high blood pressure (17% compared to 13%), high BMI (26% compared to 23%), high body fat percentage (55% compared to 32%), smoking prevalence (19% compared to 15%) and diabetes prevalence (6% compared to 4%)
  • 65% on men are classified as either overweight or obese. This is 49% for women.
  • Women are almost twice as likely to report high perceived stress levels compared to men.

*Longitudinal measurement of repeat Priceline health station users between 1 October 2021 and 30 September 2023.

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Priceline ambassador Olivia Rogers with health station

Priceline Pharmacy showcases over 60 brands to more than 200 key media and influencers

Yesterday Priceline Pharmacy showcased the latest and greatest products from 64 brands – including 11 exclusive brands – to more than 200 media and influencers at its 11th bi-annual health and beauty tradeshow event The Beauty Prescription Live in Sydney. 

The trade show highlighted Priceline’s breadth of exclusive brands including Cake Haircare, Clear Skincare, Georgiemane, Good Dye Young, MPCosmetics, Revolution Beauty, Software Skin, Tanologist and tbh Skincare, as well as newly announced brands DR.PAWPAW and Polished London, all available to shop at more than 465 Priceline and Priceline Pharmacy stores nationwide.

Priceline Pharmacist Amy Sabatini showcased Priceline’s medically certified Health Stations, inviting guests to understand their blood pressure, body composition, BMI, heart rate, heart age and more.

“The Beauty Prescription Live demonstrates our position as Australia’s leading health and beauty retailer – our range boasts some of the newest, most sought-after products,” Priceline Pharmacy’s Head of Marketing Gabrielle Tully said.

The event included an intimate media breakfast where Priceline Pharmacy shared their top sellers for the first half of this year and trend predictions for the next six months. The breakfast also included a panel session with brand founders Sally Obermeder (Swiish), Georgia Geminder (Gem) and Raquel Bouris (Who Is Elijah) whose brands have already or will soon launch at Priceline Pharmacy.

Priceline Ambassadors Chrissie Swan, Tanya Hennessy and Olivia Rogers were in attendance, as well as Priceline Hair & Makeup Director Sarah Laidlaw.

Priceline’s first pharmacy turns 21

Priceline Pharmacy Pakenham – the first ever Priceline Pharmacy to open its doors in Australia – celebrated its 21st birthday and a new location over the weekend.

The team has opened a new store down the road from its original location, boasting a refreshed store layout, new product ranges and a SiSU Health Station.

Priceline Pharmacy as a brand was established in 2002 when pharmacists Andrew Rewell, Jeff Thom and Karen Dougall partnered with retail chain Priceline to leverage its retail expertise into a pharmacy model.

Since then, Priceline’s store network has grown to more than 470 stores nation-wide, including over 390 pharmacies.

Cathi Scarce, Priceline Pharmacy General Manager – Customer Operations said, “The original opening of Priceline Pharmacy Pakenham was pivotal for both the Priceline brand and the pharmacy landscape. Combining an established dispensary with a strong front-of-shop retail offering was the foundation for the Australian pharmacy model we know today.”  

“Thanks to the support of our Franchise Partners, and our ongoing commitment to provide real, classic care to Australians when it comes to their healthcare needs, Priceline Pharmacy has become one of the most recognised healthcare retailers in the country.”

Pakenham Franchise Partner Jeff Thom said he felt a sense of pride and achievement reflecting on the big milestone, “It’s incredible to see how established the Priceline brand and our pharmacy has become over the last 21 years. Many of our customers have been with us for that time. People always ask if we’re happy we made the leap to Priceline…absolutely!” he said.

The celebrations spanned four days, kicking off on Thursday with a store visit from Priceline Ambassador Chrissie Swan, followed by a family fun day on Saturday including face painting, street entertainers, a petting zoo, in-store offers, raffles, mini makeovers and goodie bags for customers. The store event was amplified through letterbox drops, local press, and digital and social marketing support.

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L to R: Cathi Scarce, Priceline Pharmacy General Manager – Customer Operations, Chrissie Swan, Priceline Ambassador, Jeff Thom, Priceline Pharmacy Pakenham Franchise Partner, Karen Dougall, Priceline Pharmacy Pakenham Franchise Partner

Priceline Pharmacy Kippa-Ring wins Store of the Year

Priceline Pharmacy Kippa-Ring has been crowned Priceline Pharmacy’s Store of the Year for 2022 out of more than 470 stores around Australia.

The award recognises the Queensland store’s commercial results, exceptional customer service and participation in brand programs and initiatives, including its support for Priceline’s charity program the Priceline Sisterhood Foundation.

Priceline Pharmacy Kippa-Ring are passionate about health services, vaccinations, and their community. The store’s rich history began with Jane Wilson opening her small community pharmacy over 50 years ago, with her daughter and now Business Manager Jane Twist joining the ranks once she was of age. Following in their mother and grandmother’s footsteps, Matilda and Andrew Twist completed their pharmacy studies and became Franchise Partners in 2017. Jane, Andrew, Matilda and their team provide an environment that feels like family for the store team members and their customers.

Priceline Pharmacy General Manager Andrew Vidler says, “Recognising our top performing teams and announcing the store in our network who most embodies our brand values is one of the most special parts of my job. Priceline Pharmacy Kippa-Ring has made a name for itself in the Moreton Bay region with customers travelling from afar knowing they’ll receive a level of personalised service and care they simply can’t find anywhere else. With a Net Promoter Score of 95%, it’s clear they’re focussed on delivering customers an unforgettable experience any time they walk through the door.

This is Kippa-Ring’s third time winning the award – a clear demonstration of the store’s ongoing commitment to excellence and their community.”

National Retail Manager of the Year was awarded to Teneal Morgan from Priceline Pharmacy Bundaberg, Qld, whose exceptional leadership skills drive a culture of high performance, and support for her team were equally outstanding.

Amy Gall from Priceline Pharmacy Woonona, NSW, was awarded national Pharmacist of the Year out of over 1,400 Priceline Pharmacists around the country. This is Amy’s second time on the podium in as many years, with Woonona taking out the national Store of the Year award last year. Amy’s calm, personal and professional care has fostered a true sense of community with her customers and her team.

Xanthe Panella from Priceline Pharmacy Shellharbour, NSW, was awarded national Beauty Advisor of the Year. Since starting her career at Priceline over 10 years ago, Xanthe has grown the beauty services offering at Priceline Pharmacy Shellharbour and is booked out for makeup applications most days. She is passionate about product knowledge which she loves to share with both customers and her wider team.

All winners were announced on Thursday 8 June at Priceline Pharmacy’s National Franchise Conference, held in Singapore. Other finalists for Store of the Year included Priceline Pharmacy Morisset, NSW; Priceline Pharmacy Firle, SA; and Priceline Pharmacy Highpoint, Vic.

Winners

  • Store of the Year – Priceline Pharmacy Kippa-Ring, Qld
  • Retail Manager of the Year – Teneal Morgan, Priceline Pharmacy Dapto, NSW
  • Pharmacist of the Year – Amy Gall, Priceline Pharmacy Woonona, NSW
  • Beauty Advisor of the Year – Xanthe Panella, Priceline Pharmacy Shellharbour
  • Online Store of the Year – Priceline Pharmacy Morisset, NSW
  • Sales Achievement – Priceline Pharmacy North Lakes, Qld
  • Real, Classic Care Award – Priceline Pharmacy Bungendore, Qld
  • Sister Club Award- Priceline Pharmacy Yass, NSW
  • Pink Diamond Award- Kristy Paterson, Priceline Pharmacy Lismore, NSW
  • Pharmacy Business Leader of the Year – Lina Hannawe, NSW
  • Sisterhood Vitality Award – Priceline Pharmacy Riverlink Qld